Refund policy
Refund Policy
At The Fresh Presets, we want you to love your edits.
That's why every order is backed by our 3-day money-back guarantee.
HOW IT WORKS
If you're not happy with your purchase, simply contact us within 3 days of your order. We'll do our best to help — and if we can't, we'll refund you in full.
1. Email us at hello@thefreshpresets.com within 3 days (72 hours) of your purchase.
2. Include your order number and a short description of the issue.
3. We'll respond within 24–48 hours. In most cases, we can offer a quick solution (tips, replacement, or guidance) that resolves the issue.
4. If our help doesn't work for you, we'll process a full refund to your original payment method within 5–10 business days.
WHAT'S COVERED
Our 3-day guarantee covers any reason — including:
- You're not satisfied with the presets
- You were charged more than once
- You received the wrong files
- The download is faulty or incomplete
WHAT'S NOT COVERED
- Refund requests made after the 3-day (72 hours) window
- Issues that haven't been reported to us first
CONTACT
For any questions or refund requests, reach us at hello@thefreshpresets.com.
Our goal is to keep the experience simple, fair, and helpful for every customer.
Return Policy
Because all products are digital downloads, we do not accept returns.